Webinar Recording: Performance Based Maintenance Contracts

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Is your current elevator maintenance contract consistent with the needs of your vertical transportation equipment? Does it define specific requirements such as maintenance frequencies, call back response times, obsolescence, and billing rates?

Watch our ATIS experts where they discuss the specific elements that should be included in a maintenance agreement and the benefits that including specific KPI’s in a contract can have on your equipment reliability, enforcing vendor accountability, and your overall budget.

Speakers

 

Burton Mills | Senior Associate | ATIS

Burton Mills joins ATIS with a decade of experience in the elevator industry. His diverse background began with project management and account management, where he held various levels of increased responsibility until he became the Director of Business Development at one of the nation’s fastest-growing privately held elevator companies. Burton’s Harvard certificate in negotiation is being put to good use at ATIS as he helps to ensure that our clients receive the best outcome for their vertical transportation and their assets.

 

Jessica Gross | Sales Executive | ATIS

As a National Elevator Advisor for ATIS, Jessica Gross is in a strategic position to ensure her clients are getting fair treatment from their elevator maintenance providers. This entails not only monitoring for accurate reporting and billing, but also providing expertise for all her clients’ elevator needs. Prior to joining ATIS, Jessica spent 7 years at KONE Elevators where she managed multi-national accounts within mass transit and independent service sectors. Jessica specialized in identifying elevator and escalator replacement parts, offering upgrade solutions to aging equipment, and educating customers on large quoted repair options.

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